Your Buyer Experience Just Got Better

 

At Novi, we are all about the buyer's journey. 

With many strong features that address the shopping and under-contract portions of the buyer's journey, we are excited to introduce an enhanced AI-powered warranty solution to enhance the buyer's journey post-close and beyond.

 

AI-Assisted Troubleshooting

With Novi Warranty, buyers can interact with AI first to report issues.  Novi will help the buyer troubleshoot the problems they are encountering and gain insight into their severity.  This eliminates callbacks to your home office and frees up time for your staff. 

 

Integrated Warranty Dashboard

Some issues still require the human touch.  Your team can manage any pending tickets right from your warranty dashboard - ensuring all tickets are taken care of, and buyers' needs are managed and addressed.

 

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Your Warranty Experience Powered by AI

  • Novi Warranty is trained on your homes, your specifications, the hardware that is included in your homes, and your warranty policy. 

     It smartly troubleshoots the issue with the buyer and gathers qualifying information.  Best of all, Novi Warranty can detect the buyer's preferred language and interact with them in 51 different languages - making instructions clear and convenient.

  • Instant Homeowner Support

    No waiting, no confusion. Buyers can troubleshoot their issue, submit photos, and get answers in real time. Novi Warranty then reviews the issue, confirms coverage against your unique warranty policy, and files the warranty request automatically — with the transcript and photos already attached.

  • Save on headache, save on time.  AI powered troubleshooting keeps buyers from getting frustrated and saves your customer care team precious time.  

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A Buyer's Personalized Digital Map

  • Does your buyer know where the water shut-off valve is?  How about their sump pump?

     Novi Warranty includes a digital twin of the buyer's home that maps out the location of all of their appliances and equipment, making troubleshooting even easier.  

  • Buyers can simply tap on an appliance and get quick access to common maintenance guides and a link back to the service manual for their unique appliance.  Give your buyers the ability to locate and troubleshoot at a higher level when problems occur.

    Isn't it time that your warranty process becomes as tech savvy as your back office?

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