Builder Solutions · Novi Warranty

AI Powered
Warranty

Warranty calls drain your care team’s time and frustrate homeowners with the same routine: basic troubleshooting before anyone gets to the real fix. AI-powered Warranty handles that first conversation for you.

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An AI Assistant That Knows Your Business & Policies

Trained on your policies, not generic advice

The AI Warranty Assistant is trained directly on your community's specific warranty terms and procedures, so every answer is accurate to your policies - no guesswork, no conflicting information.

Troubleshoots first. Escalates when it matters.

The assistant walks homeowners through the same first-level troubleshooting your team would anyway, often resolving the issue before it reaches a phone queue. For true emergencies, water intrusion, no heat, an electrical hazard, it skips straight to escalating to a human, right away.

Sales team member talking with a couple at a kitchen island

One clean request, no duplicated work

Along the way, it collects the specific photos your team needs to diagnose the issue, then bundles the conversation, troubleshooting steps, and images into a single warranty request. Nothing gets re-asked or re-typed; your team opens a ticket that already tells them what’s wrong, what’s been tried, and what it looks like.

Homeowner photographing a water heater label with his phone

Digital twin meets Warranty AI

A Map to Save Your Buyer & Team Time and avoid confusion

A pipe's leaking, a breaker's tripped, or the water heater's making a noise nobody likes, and your buyer has no idea where anything is in their own home. So they call. Someone on your team walks them through it step by step: "the panel's in the garage, on the left wall, second row down." Multiply that by every buyer, every question, every week.

    Save your Team Time

    Novi Warranty ends the guesswork with a digital twin of the buyer's actual home, not a stock floor plan, their home, with every key landmark mapped and ready: water shut-off valve, electrical panel, water heater, and more. When a buyer chats with Warranty AI about an issue, the AI doesn't just tell them what to do. It shows them exactly where, pointing straight to the right spot in their own digital twin.

      Give buyers an exceptional experience

      For buyers, that means confidence instead of confusion: real answers, fast, without digging through a manual or waiting on hold. For your team, it means fewer basic troubleshooting calls, less time spent walking people through their own homes, and hours back every week to focus on the issues that actually need a human.

        FAQ

        FAQ

        Novi Warranty questions

        Homeowners describe the issue in your branded app. The AI Warranty Assistant answers based on your policies, walks them through troubleshooting, and uses a digital twin of their home to show them where things are. If the issue still needs your team, you get one complete request with photos and the steps they’ve already tried.

        Prefer to talk it through?

        Prefer to talk it through?

        Book a Demo

        See Novi Warranty in action.

        A 30-minute walkthrough, tailored to your communities and your team.

        Book a Demo