NoviHome overview
What is NoviHome?
NoviHome is the Only complete buyer experience platform for homebuilders. It gives sales, construction, warranty, and customer care teams one branded app to keep buyers engaged from first visit through warranty.
More than 150 builders trust NoviHome
NoviHome at a glance
The short version.
- One Platform
- Complete experience platform designed to engage buyers
- Built for
- Homebuilders and their buyers.
- Elevated Features
- Tools that address every stage of the buyers journey, from first visit and contract through construction, closing and warranty
- Experience You Can Trust
- More than 10 years building for builders. 150+ builders nationwide.
Who uses NoviHome
Who uses NoviHome?
NoviHome is used by homebuilders, from single-market builders to multi-division organizations. NoviHome is tailored fit to your company. The processes and teams that interact with the buyer can use Novi to enhance their experience.
Teams
What teams does NoviHome support?
NoviHome can support every team that touches the buyer, so the experience stays consistent from one hand-off to the next.
Sales
Consistent follow-up across every rep, and visibility into who’s engaging.
Leadership
Real-time insight into pipeline activity and which reps drive it.
Construction
Fewer status calls and site visits.
Warranty & care
Complete, pre-diagnosed requests.
Marketing
Consistent messaging. Digital delivery. Harness the materials your team has invested in.
The buyer journey
What stages of the buyer journey does NoviHome cover?
All of them. NoviHome covers the full buyer journey, so every hand-off feels connected.
Results
How does NoviHome help with communication, referrals and warranty?
Communication
How does NoviHome improve buyer communication?
Your branded app sends updates straight to the buyer’s phone, with no competitor listings or noise. One update reaches every buyer who follows a home or community, and HomeTracker shows buyers where their home is in the build without them having to call.
Referrals
How does NoviHome help builders get more referrals?
Buyers who feel informed are calmer, prouder of their home and more likely to recommend you. Pulse Surveys catch concerns early, and builders using NoviHome see 20–30% higher referral rates. Referred buyers arrive already trusting you, at no cost per lead.
Warranty
How does NoviHome help with warranty?
The AI Warranty Assistant answers based on your own warranty policies, walks homeowners through first-level troubleshooting and sends true emergencies to a person. Your team gets one complete service request with photos and troubleshooting steps already taken.
Products
One platform for every stage of the journey.
Sales & Conversion
Sell more homes from the traffic you already have with push notifications, incentive blasts and buyer activity insights.
Buyer Experience & HomeTracker
Keep buyers informed through construction with milestones, progress photos, documents and e-signatures.
Novi Warranty
AI-Powered Warranty Assistant, saves the buyer time and confusion and gets them immediate help.
Pulse Surveys
Quick check-ins at each construction milestone, with alerts when a buyer’s experience starts to slip.
Integrations
Connects with your tech stack so that information is tapped in to your sources of truth.
ROI
See what more conversions, fewer status calls and easier warranty are worth to your business.
Lindsey Tapscott
Sr. Director of Marketing, Davidson Homes
FAQ
Frequently asked questions about NoviHome
Quick answers for builders evaluating NoviHome.
No. NoviHome is designed to complement your CRM. A CRM helps builders manage leads and internal sales activity. NoviHome is a customer experience platform that gives prospects, buyers, homeowners, sales teams, construction teams, and warranty teams a shared buyer experience from walk-in to warranty, and it connects to CRMs like Lasso, HubSpot and Salesforce.
See NoviHome in action.
A 30-minute walkthrough, tailored to your communities, your teams and your systems.